Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Client Story March 17, 2021 Financial lender and co-op owner get a fresh start with an integrated CRM solution The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with… Whitepaper December 14, 2020 Adjusting Internal Audit Priorities in Healthcare Organisations Pre-COVID-19 Survey Results and Current Audit Planning Considerations Next-Generation Internal Audit in Healthcare: It’s Time to Ride the Wave of Transformation and Innovation The COVID-19 pandemic has brought massive waves of disruption and unique challenges to the healthcare industry. These waves have driven healthcare delivery organisations to find more innovative means to treat… Newsletter December 11, 2020 Unleash Adhocracy to Face Emerging Risks Emerging risks are newly developing risks that cannot yet be fully assessed but could, in the future, affect the viability of an organisation’s strategy and business model. A risk-savvy culture sometimes needs an informal adhocracy to identify emerging risks in a timely manner. While every organisation has a risk assessment process, we often hear that the process as it exists now is too static… Survey December 14, 2020 Finance priorities for technology, media and telecommunications Digital Dominance and Flexible Labor Models Major crises expose the true nature of things. In the face of extreme pressure, organisations discover just how digital, agile and resilient they really are. CFOs and finance leaders in Technology, Media and Telecommunications (TMT) are leveraging hard-earned lessons from the worldwide pandemic to strengthen organisational agility and resilience,… Whitepaper December 7, 2020 Returning Internal Audit to 'Business as Usual' in a New World Eight Recommendations for Addressing the Impacts of COVID-19 on Financial Services Industry Audit Plans The COVID-19 pandemic continues to create untold havoc on individuals, businesses and economies throughout the world, with no clear end in sight. The financial services industry (FSI) has by no means been immune. An abundance of pandemic-related events, including the… Flash Report February 23, 2022 The Russian Invasion of Ukraine: Its Potential Implications and Impact On February 21, after months of building up forces close to Ukraine’s borders, Vladimir Putin recognised the Luhansk and Donetsk regions of Ukraine as “independent people’s republics.” He ordered the Russian Defense Ministry to deploy troops in those regions to “maintain the peace.” These actions commenced on the anniversary of Russia’s invasion of Crimea almost eight years to the day. The… Whitepaper March 4, 2022 Private Equity-Owned Companies Perspectives on Top Risks for 2021 and 2031 Private equity-owned companies weigh impact of pandemic risks, economic conditions, labor issues and more on growth plans When it comes to issues with that are threatening growth plans in 2022 and beyond, government policies designed to curb COVID-19, operational resilience, succession challenges, labor costs and inflation are identified as the top risk issues that companies owned by private… Whitepaper March 1, 2022 CFO Exchange - February 16 Chief financial officers (CFOs) of high-growth software companies meet virtually in a small-group setting using Chatham House rules to exchange learnings and discuss business challenges and industry trends. Participants in this exclusive CFO peer group develop the agenda through a series of pre-interviews. Protiviti is proud to support and host members of this community. The agenda topics… Newsletter February 16, 2022 The Top Risks for the Next Decade: A Global Perspective Our global survey of C-level executives and directors regarding their views on macroeconomic, strategic and operational risks highlights a disruptive risk landscape over the next decade through 2031. In the attached pdf, we rank the highest-rated risk themes in order of priority to provide a context for understanding the most critical uncertainties companies face looking forward over… Load More
