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Cloud is on the rise in financial services and regulators are taking note.The widespread use of cloud service providers (CSPs) in the financial services industry continues to grow. According to a recent study by the Cloud Security Alliance (CSA), 91% of financial services organisations are actively using cloud services today or plan to employ them within six to nine months. That is double the…
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Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
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By Carol BeaumierOn December 22, 2023, when many of us had already started our holiday breaks, President Biden issued Executive Order (EO) 14114, which among other things creates new secondary sanctions risk for foreign financial institutions. For anyone who missed this development or anyone who is simply trying to understand the significance of this EO, here are 10 things we think you should…
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Geopolitical Instability Moves the Goalposts AgainIn this issue of the Credit Pulse, we look at credit risk considering the macroeconomic and geopolitical uncertainties that continue to shape the financial services industry in the opening months of 2022. We assess lessons learned during the pandemic and how they’re driving lenders to recalibrate operations to enable greater resiliency in the face…
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The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered because of COVID-19 and online buying the only option many consumers had, retail e-commerce sales in 2020 grew by double-digits in every region of the…
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The current and future state of risk analytics is bedrock to empowering the compliance function’s forward-looking agenda. With the evolution of enterprise risks, advancements in analytics, and the ever-morphing regulatory landscape, compliance can be transformed by being further data driven, and monetise the deployment of advanced analytics in empowering intelligent decision-making and risk…
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“To put it bluntly, will companies enact courageous ESG policies only when it does not hurt?…This is a moment of truth. Stakeholders have been increasingly mobilised to question the premises of companies’ professed ESG activities. All too frequently, corporations and their executives engage in marketing or obfuscation of what they’re actually doing — what could more accurately be called ‘ESG-…
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It’s been fewer than two decades since the term ESG, or Environmental, Social and Corporate Governance, was coined in a landmark report commissioned by the United Nations. ESG has become a hot topic for politicians and regulators, as events like natural disasters and protests on racial and social inequity have led to public calls to action for fundamental changes to the way society interacts with…
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There was a time when financial misconduct meant a rogue trader racking up losses on a stock market bet he wasn’t authorised to make or a Ponzi scheme where crooked asset managers spent investors’ money on a posh lifestyle. But the definition of misconduct by financial actors has changed, and greatly expanded, in the past decade-and-a-half due to big scandals, even bigger financial catastrophes,…
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As we continue to face an unpredictable pattern of emergencies stemming from natural, human and technological events, the COVID-19 pandemic — for however long it may be with us — will likely continue even as other emergencies (such as hurricanes, wildfires, floods and flu season) arise, which complicates healthcare organisations’ plans for every potential event. Healthcare leaders are seeking a…
