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At a time when the healthcare industry is rapidly changing and evolving to address the unprecedented challenges brought by the COVID-19 pandemic, enhancing patient care, reducing the length of hospital stays, improving productivity and creating safer environments has never been more critical. Rapid digital advancements fueling IoT medical device connectivity are now revolutionising treatment and…
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Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide each…
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Effecting transformational change on a global scale is challenging for any organisation, in any environment. It is an even tougher hill to climb during a global pandemic. Yet, this didn’t stop one organisation, a worldwide leader in providing cleaner, softer water through innovative, sustainable solutions, from successfully pursuing a major global finance and IT transformation in 2020.
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In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti…
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The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for.
As with…
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Pre-COVID-19 Survey Results and Current Audit Planning Considerations
Next-Generation Internal Audit in Healthcare: It’s Time to Ride the Wave of Transformation and Innovation
The COVID-19 pandemic has brought massive waves of disruption and unique challenges to the healthcare industry. These waves have driven healthcare delivery organisations to find more innovative means to treat…
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Emerging risks are newly developing risks that cannot yet be fully assessed but could, in the future, affect the viability of an organisation’s strategy and business model. A risk-savvy culture sometimes needs an informal adhocracy to identify emerging risks in a timely manner.
While every organisation has a risk assessment process, we often hear that the process as it exists now is too static…
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Digital Dominance and Flexible Labor Models
Major crises expose the true nature of things. In the face of extreme pressure, organisations discover just how digital, agile and resilient they really are. CFOs and finance leaders in Technology, Media and Telecommunications (TMT) are leveraging hard-earned lessons from the worldwide pandemic to strengthen organisational agility and resilience,…
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Eight Recommendations for Addressing the Impacts of COVID-19 on Financial Services Industry Audit Plans
The COVID-19 pandemic continues to create untold havoc on individuals, businesses and economies throughout the world, with no clear end in sight. The financial services industry (FSI) has by no means been immune. An abundance of pandemic-related events, including the…
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On February 21, after months of building up forces close to Ukraine’s borders, Vladimir Putin recognised the Luhansk and Donetsk regions of Ukraine as “independent people’s republics.” He ordered the Russian Defense Ministry to deploy troops in those regions to “maintain the peace.” These actions commenced on the anniversary of Russia’s invasion of Crimea almost eight years to the day.
The…
