Government and Public Services Create a better future with responsive and sustainable solutions to the most complex challenges facing government departments Governments are entrusted with a wide range of responsibilities including maintaining security, promoting and supporting economic growth, meeting the needs of their citizens, and maintaining infrastructure. In fulfilling these responsibilities, governments face many challenges such as attracting top talent, protecting the privacy and confidentiality of sensitive information, managing major programs while limiting waste, fraud, and abuse, managing crises, and driving innovation to meet changing citizen expectations. For some public services departments, these challenges were exacerbated during the COVID-19 pandemic when old processes and technologies were strained by unprecedented workloads. Leveraging the lessons learned during the pandemic will better prepare governments for the next crisis and position them to meet everyday requirements in a more efficient, effective, and responsive manner. Protiviti understands that the journey facing each governmental body is different. That’s why our government consultants offer clients a tailored solution; we never assume a one-size-fits-all approach can address a client’s unique needs. Our government consulting teams across the globe are ready to deliver deep expertise, objective insights, a tailored approach, and unparalleled collaboration to help Australian federal and state government leaders confidently face the future. Survey January 2, 2024 2024 Top Risks in the Government Services Industry Explore the 2024 Top Risks in Government Services: Navigate economic challenges, escalating cyber threats, and talent management concerns with strategic insights.... Learn more Latest insights for the government and public sector Learn more What we do Latest Insights Our services Sectors we serve Leadership Insights Our government consulting experts are ready to address your unique needs in these areas: Pro Briefcase Performance improvement Protiviti’s Performance Improvement professionals combine proven services and capabilities to enable lasting business transformation with sustained results. We assist with process mapping and backlog management. Pro Building office Digital Evolving needs and citizens’ expectations challenge even the most agile organisations to keep up in the Digital Age. We help government organisations to innovate and transform continuously. Pro Document Consent Risk and compliance Protiviti helps government entities assess their fraud risks and implement solutions to better manage these risks and lead investigations into financial irregularities. Our risk and compliance professionals deliver on your risk management and operational objectives. Pro Document Files Technology consulting From establishing strategy and implementing future state solutions to supporting ongoing delivery of service, our focus is on agile design, and implementation. Pro Document Stack Operational resilience Government entities must be agile in the face of change. We prepare organisations plan and execute disaster recovery and business continuity, while transforming workforces to be adaptable in the face of change. Pro Legal Briefcase Managed solutions We partner with you to manage any part of your technology, finance, or operations functions. We can scale to meet large scale challenges, driving performance and helping you to manage costs. Pro Location Globe Internal audit & financial advisory We help build well-controlled government entities that drive operational excellence and reduce waste and abuse. Sectors we serve Federal government Through the transformation of people, processes, and infrastructure, we help create digital experiences that help the government achieve its mission and interact in purposeful ways with its customers. Our federal government services combine human-centered design with modern technologies to help federal agencies improve operations and deliver measurable results. State and local government Drive effectiveness and efficiency State and local governments make decisions every day that impact the way we live. Decisions about housing, transportation, education, sanitation, economic development, and labour are often enacted at the state or local level, impacting us daily in ways seen and unseen. For the economy to grow and living standards to rise, city and state leaders must constantly evolve policies and programs, responding to ever-changing needs of their residents and constituents. In this environment, our state and local government services in Australia help industry become more effective and efficient, in a way that is risk sensitive, regulatory compliant, well-controlled and enabled by leading technologies. Drive effectiveness and efficiency Leadership Steve Baker Steve has almost 30 years’ experience providing assurance services to a significant number of organisations for major national companies to all sizes of Commonwealth and State government agencies. Steve has performed and been responsible for many performance and ... Learn More Melanie Morrissey Melanie is a managing director with over 20 years’ experience in leading business performance improvement excellence in public and private enterprises. She specialises in the delivery of whole of business/government performance improvement through strategy development ... Learn More David Kissane David is a managing director and Protiviti’s global enterprise cloud solution lead. His primary focus is driving the growth and implementation of our cloud services across the globe. David has over 22 years’ experience across a variety of industries and senior IT ... Learn More Hellen Thomas Hellen is a managing director leading the internal audit and financial advisory services for Protiviti Australia nationally. Hellen has extensive experience leading professional risk and assurance services to various clients, including government, financial services, ... Learn More Lauren Brown Lauren is the country lead for Australia. With over 14 years' experience in governance, risk, and internal control, she specialises across multiple industries including health, higher education, government, consumer products, and energy. She is an active member and ... Learn More BLOGS Julie Bishop: Find a way to build a better world The challenges facing governments around the world, including Australia, are immense and growing. Leaders in both the public and private sector need to evaluate the risks and take the necessary steps to begin to solve the unprecedented problems they... PODCAST Digital expert: Metadata and ID keys to unlocking e-government In this VISION by Protiviti interview, Ghislaine Entwisle, Protiviti Managing Director and leader in the Technology Consulting and Business Performance Improvement practice, interviews Dr. Ian Oppermann about e-government, AI, digital ID, the equity... SURVEY 2024 Top Risks in the Government Services Industry Explore the 2024 Top Risks in Government Services: Navigate economic challenges, escalating cyber threats, and talent management concerns with strategic insights.... SURVEY Achieving Audit Relevance As internal audit functions face a continuing talent crunch and demands to support the organisation’s strategic moves in response to external events, chief audit executives (CAEs) are focused on growing internal audit’s relevance with the board,... SURVEY The Innovation vs. Technical Debt Tug of War Technology leaders are exploring new ways to drive innovation and maximise the value of IT in a changing world driven by disruption and a need for acceleration Executive Summary Innovation is the name of the game in today’s global market.... BLOGS Australia’s Privacy Act is fundamentally changing: What this means for your organisation On the 28th of September, the Australian Government released its long-awaited response to the Attorney General’s Privacy Act Review Report. The Government response outlines its stance across the 116 proposals put forward by the Attorney General. In... SURVEY Executive Perspectives on Top Risks 2023 & 2032 PE-owned companies weigh in on their top risks for 2023 and the next decade, from labor and global supply chain issues to resilience and culture When it comes to the risk landscape for 2023 and the next 10 years, people, talent and culture top the... SURVEY Talent, culture, cybersecurity and data privacy represent top risk issues for public sector organisations The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern... FLASH REPORT New White House Cybersecurity Strategy Creates Additional Concerns for Businesses The White House recently released a comprehensive national cybersecurity strategy that is sure to have a major impact on government agencies as well as private businesses. The Biden-Harris Administration has been percolating a comprehensive... WHITEPAPER The Russian sanctions: A catalyst for ESG? “To put it bluntly, will companies enact courageous ESG policies only when it does not hurt?…This is a moment of truth. Stakeholders have been increasingly mobilised to question the premises of companies’ professed ESG activities. All too frequently,... WHITEPAPER Australia’s Critical Infrastructure Act Reforms — A Positive Step in Strengthening Industry-wide Resilience The existing Security of Critical Infrastructure Act 2018 (SOCI Act), which requires owners and operators to take steps to safeguard defined critical infrastructure assets, has recently been amended to broaden the scope of industry sectors. This has... Button Button Will quantum computing be a game changer for governments? In this Interview, Joe Kornik, Editor-in-Chief of VISION by Protiviti, sits down with Konstantinos Karagiannis, Protiviti’s Director of Quantum Computing Services, to discuss quantum’s impact on the future of government, where the U.S. stacks up with the rest of the world, and how encryption and protecting sensitive and classified information will be paramount in the quantum era. Watch now Resource backfill, technology and process change drive state procurement improvements Many institutions in the public sector are faced with improving the efficiency and responsiveness of their services and operations to better serve stakeholders and the public. High turnover and lengthy recruiting cycles are creating both a loss of tribal knowledge and an influx of inexperienced resources, leading to significant delays in day-to-day operations. Read more