Digital Transformation Bringing innovative thinking to help companies thrive in a connected world. Being a digital business signifies a way of thinking about business – it’s a mindset, it’s agility, it’s continued innovation; it represents adaptation in the face of change and the ability to respond to customers’ increased desire for dynamic products and services.Protiviti helps organisations think digital-first – from digital strategy and innovation to solutions and services across marketing, sales and customer success, we help clients redefine how they reach and engage customers, innovate business models, create digital products and channels, and orchestrate the skills and agility required to unlock growth and compete in today’s marketplace.To learn more about our additional digital solutions, click here. Our Digital Transformation services We partner with you to drive profitable growth at the nexus of human-centered digital connections and enterprise operational change. Pro Briefcase Digital Strategy Unleash the art of the possible through new business models and growth strategies facilitated by automation and digital agility. We couple technology and business operations expertise with deep customer and data knowledge to help you intelligently architect for growth. Pro Building office Business Innovation Evolving and sustaining versality through the art of right-brained imaginative thinking can be challenging to master. We help you establish and nurture innovation mindsets and operational rhythms through targeted experiments and end to end programs. Pro Document Consent Digital Product Optimisation Building on customer research and data-driven decisions, we design and power customer centric experiences using technology. From planning and design to prototyping and proof of concept, testing, and product management, we help you grow and scale your business. Pro Document Stack Accelerate Marketing & Sales Break the silos that slow business. We help you find a new dexterity from a sales, service, and marketing triad, and build strong understandings of customer behavior that rapidly translate into insights, conversion and loyalty. Pro Legal Briefcase Insights & Performance Measurement Data tells us what people did and when and is central to every organisation. We help you uncover and connect insight critical for business decisions and operational enablement at the speed needed to compete in today’s marketplace. Pro Location Globe Digital Technologies We connect customer and employee experiences across platforms, channels and operations to harness the power of data and innovative technologies to orchestrate frictionless experiences in the cloud. Our approach We approach every engagement with the vision of a start-up founder, the precision of a watchmaker, the collaboration of a trusted advisor and the creativity of an artist, orchestrating at the intersection of strategy, design, technology, and assurance.We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty.Our approach is grounded in empathy for understanding and agile thinking for rapid action and focus on those you serve. BLOG Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration The big picture: The role of product management in a digital context has significantly matured, giving rise to an exciting and complex discipline known as digital product management. We have identified 12 key elements that differentiate the modern... BLOG Why Sales Transformations Fail and Critical Steps to Avoid Common Pitfalls The big picture: In today's virtual selling environment, revenue-aligned organizations must adopt a different mindset to drive successful sales transformations. Technology alone is not enough for successful digital transformation in sales; practical... INFOGRAPHIC 5G Unleashed for Industry Transformation Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries. Organisations can harness this revolutionary technology to drive innovation, enhance their services, and... BLOG Four Strategies to Digitize Sales in Manufacturing Two key questions: The evolution of back-office operations has been extensive and well-established. However, the evolution of front-office functions like sales and marketing has yet to shift dramatically in manufacturing organizations. Where is the... BLOG Employ Business Agility to Increase Speed and Adaptability The big picture: Over the last three game-changing years, organizations learned they had room to improve their agility and adaptability. Many found they could accelerate their digital transformation, particularly when faced with an unprecedented... BLOG Experience as an Accelerator for Digital Transformation At a Glance Why it matters: In a time when sustainable competitive advantage is harder to maintain, customer experience expectations are on the rise. With technology and innovation happening in shorter cycles, the ability of organizations to change... Button Button User-Centric Design, Accelerated by AI, Unlocks Digital Experience for Women’s Bond Club Protiviti collaborated with WBC members and non-members to collect feedback, design, and develop a user-friendly, intuitive site. We assisted in the modernisation of the site’s utility and architecture to enhance engagement. Leveraging existing technologies and an agile approach, we seamlessly integrated AI into site. Read More Regional bank achieves national growth by diligently championing change A regional bank envisioned growing into a national financial institution – and put customer satisfaction at the heart of their growth strategy. Their customer-centric philosophy would demand deep transformation in all aspects of operations. Optimising processes and investing in new technology would enable scalable, high-touch services and result in increased operational efficiency and winning... Read More Leadership Joan Smith Joan Smith is a Managing Director and leader of Protiviti Digital, which includes strategy, transformation, customer experience, creative and technology. Joan has 20+ years of applied experience across both the digital and customer landscape, guiding CMO’s and Digital ... Learn More Jonathan Wyatt Jonathan Wyatt is a Managing Director in London and is responsible for our operations in Europe. Jonathan and has almost 30 years’ experience in Technology & Business consulting, helping organisation transform, embrace the latest technologies, whilst managing ... Learn More Our partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: