Consumer Goods Transforming disruption into a competitive edge Consumer Packaged Goods (CPG) companies face unique challenges and opportunities as e-commerce models become integral to their success and direct-to-consumer online sales overturn traditional retail models. Alongside these changes comes an industry-wide trend toward sustainability solutions, including the use of reusable, sustainable, compostable packaging and a desire for companies to reflect sustainable brand values as the popularity of purpose-driven brands increases.In response, brands must build supply chain resiliency and agility, including the design of regional and tailor-made supply chains focusing on faster and easier delivery options for consumers. All of this transformation must take place while mitigating risks to supply chain reliability, dealing with labor shortages and cyber threats, and responding to shifts in operating models to work from home.Visit and subscribe to our Consumer Products & Retail newsletter. 2024 Top Risks in the Consumer Products and Services Industry The Consumer Products and Services industry group faces a long list of headwinds heading into 2024. Inflationary pressure, workforce attrition with talent gaps and protecting customers’ data are top on the list of major concerns weighing on the minds of senior executives in the consumer packaged goods (CPG) and retail industry group. Survey Report View Infographic What we do Our services Sectors we serve Connect with us Insights Client stories Leadership Our services for Consumer Goods companies Pro Briefcase Enterprise Data and Analytics We help companies build a data-driven culture by developing, designing, and implementing advanced analytics and digitalization. We help access vital data, turn data into actionable insights, and utilize AI technologies to optimize business results. Pro Building office Environmental, Social, Governance (ESG) Consumer Goods companies face material ESG risks across the value chain, along with the ever-growing demands and expectations from consumers around sustainability. We help companies respond to these risks and opportunities through ESG strategy assessment and creation. Pro Document Files Cloud We help companies implement and adopt cloud capabilities aligned with defined business outcomes, including cost savings, agility, scalability, innovation, and the use of cloud for IT modernization and digital transformation. Pro Legal Briefcase Digital Transformation From supporting growth in e-commerce to replacing legacy applications, we assist through every stage of digital transformation. Through automation, we work with clients to reduce operational costs, implement metrics and governance to drive impact, and harness data and analytics to drive performance. Pro Rightmark Square Supply Chain Management We help companies meet supply chain demands around quality, speed of delivery, and overall performance by identifying and scrutinizing new suppliers, selecting and prioritizing parts purchases, providing staff training, and preparing for anticipated disruptions. Pro Screen System Integration Cybersecurity We help companies design, implement, and manage cyber capabilities while protecting data and business assets. We help implement regulatory compliance, privacy, and third-party risk management programs, while building trust with stakeholders. Pro Workflow Flowchart Data Privacy With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organizations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust. Sectors we serve Consumer Goods and Services Transform for evolving customer needs Protiviti helps CPG organizations to rethink core business operations and transform for evolving customer needs and stakeholders’ expectations. Our expertise helps companies to respond quickly to challenges and identify innovative ways to embed resilience, optimize margin and improve operational performance. Transform for evolving customer needs FLASH REPORT Time to Act: SEC Issues Final Climate-Related Disclosure Rules On March 6, 2024, the U.S. Securities and Exchange Commission (SEC) approved its long-awaited — and, for many, controversial — new rule, The Enhancement and Standardization of Climate-Related Disclosures for Investors. The final version of this much... BLOG Integrated Business Planning: Navigating Volatility, Creating Resiliency The big picture: Challenging market conditions and volatility are driving the need for organizations to have greater resiliency, agility and flexibility to maximize profit while reducing risk. Between the lines: FP&A, profitability, reporting... BLOG Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration The big picture: The role of product management in a digital context has significantly matured, giving rise to an exciting and complex discipline known as digital product management. We have identified 12 key elements that differentiate the modern... WHITEPAPER Sanctions: Not Just a Financial Institution Issue For banks, sanctions-related enforcement actions and large financial penalties over many years have made clear the cost of non-compliance with sanctions obligations. For other types of financial services companies as well as for non-financial... SURVEY 2023 Consumer Packaged Goods and Retail Finance Trends CPG and retail finance leaders cite ESG, inflation and data security as top prioritiesWhether it is dealing with inflation, supply-chain disruptions or workforce challenges, finance leaders in the retail and consumer packaged goods (CPG) industries... BLOG Supply Chain Management’s Upgrade Is Overdue Manufacturers are reassessing their supply chain frameworks and capabilities in response to never-before-seen supply chain upheavals and dramatic customer ordering swings. By the numbers: 45% of finance organizations consider cost optimization to... Button Button Multinational Consumer Products Company Modernizes FP&A Globally with SAP Analytics Cloud Like many companies we work with, this multinational company recognized that its financial planning and analysis (FP&A) processes had gotten out of hand and subject to increased risks. Over time, planning and reporting had been developed locally, requiring multiple steps to aggregate and reconcile financial data. Read more Finance transformation sets course for future success A U.S.-based global skincare company was unable to provide timely financial reporting and performance analytics to its key stakeholders and private equity sponsor. Read more From legacy systems to cloud-based native microservices: finding success with AWS Authority Brands, Successware and Protiviti embarked on a journey to completely modernize the current solution to leverage the latest cloud native technology and deliver a state-of-the-art solution to its customers. Read more Leadership Carol Raimo Carol Raimo is Protiviti's Global Consumer Products and Services Industry Lead and has over 36 years of consulting experience. She is responsible for setting the strategy to provide industry-specific solutions to clients as they transform their business. Strategic areas ... Learn More Pro System Security Stay up-to-date on monthly industry news See the latest industry insights in our Consumer Products & Retail newsletter Learn more Pro Briefcase Consumer Products & Services - The Protiviti View Read Retail posts on The Protiviti View blog Read more